Do's | Don't's |
Enter with a specific target | Yield to pressure |
Separate people from problems | Be aggressive |
Focus on interests | Focus on positions |
Double check your information during negotiation | Feel uncomfortable with uncertainty |
Think that perception is more important than reality | Imagine that they see you as you as yourself |
Try to put yourself in their shoes | Focus exclusively on own needs |
Trade what's cheap for you | Make concessions without gaining anything in return |
Be flexible | Always negotiate in the same fashion |
Have an analytical mind | Listen passively |
Have patience | Be too eager to please |
Have more questions than answers | Answer every question you are asked |
Use objective criteria | Turn it into debate |
(based on "Getting to Yes" by Roger Fisher & William Ury - connected with the Harvard Negotiation Project)